Refund & Cancellation Policy

This policy covers Selzix subscription payments made by sellers for the platform. Purchases made from an individual store are governed by that store’s own returns and refunds policy, published on the store’s website.

1. Cancelling your subscription

Plans are prepaid and do not automatically renew. You can choose not to renew. Your store stays live until the end of the period you’ve already paid for; after that, it is paused and no further charges occur. Your data is retained so you can come back and renew.

2. Refunds

• If you were charged in error (e.g. a duplicate charge), we will refund the erroneous charge in full.
• If the platform had a verified, sustained outage that prevented your store from operating, contact us and we’ll make it right — typically with a pro-rated credit or refund.
• Partial periods are otherwise non-refundable once a billing period has started.

3. How to request a refund

Email contact@selzix.com from your registered email with your store name and payment reference. We respond within 2 business days; approved refunds are processed to the original payment method within 5–7 business days, subject to your bank’s timelines.

4. Store purchases

Bought something from a store hosted on Selzix? Refunds for those orders come from the seller, under the policy published on their store. If you can’t reach a seller, contact us and we’ll help connect you.